Forum Discussion

Rising Newcomer

22 days ago

Solved

billing issues

I tried to buy gems but it says my card expired but it is still good till the end of this month then it starts over for next year i even tried to put another card in but its not accepting it & ive be...

feedback

abbycattx
22 days ago
CatL314fW

Hello! Unfortunately, here in forums, they are unable to assist us with payment or account issues due to privacy concerns being in a public forum. However, there are a few steps to try to resolve this issue.

You can access your EA/Pogo account by signing into EA Help, where you can make modifications and confirm your account details directly by logging in with your Pogo credentials here. > EA Help

I also created a guide for our community here > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354

If the modifications are still unsuccessful, you can reach out to EA Help directly to initiate a case for additional support. Community Manger EA_Lanna has created a step-by-step guide to help us through the process: [POGO] How to Contact EA Support | EA Forums - 12464874

Take Care and I hope everything works out for you 🐈‍⬛

abbycattx

Hero+

22 days ago

CatL314fW

Hello! Unfortunately, here in forums, they are unable to assist us with payment or account issues due to privacy concerns being in a public forum. However, there are a few steps to try to resolve this issue.

You can access your EA/Pogo account by signing into EA Help, where you can make modifications and confirm your account details directly by logging in with your Pogo credentials here. > EA Help

I also created a guide for our community here > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354

If the modifications are still unsuccessful, you can reach out to EA Help directly to initiate a case for additional support. Community Manger EA_Lanna has created a step-by-step guide to help us through the process: [POGO] How to Contact EA Support | EA Forums - 12464874

Take Care and I hope everything works out for you 🐈‍⬛