My tokens are not increasing at all. I show 3572...that's it, and I'm in the games a LOT. Also, I sent an email with another token issue...I had to change my p.c. out for a new one and I lost all my tokens...over 300 million of them. Can you please help? Also please respond ... I entered email, but it was taken out.
EA Staff (Retired)Hey there, @gizkat.
Pogo has started phasing out Pogo Tokens. The tokens cannot be earned through HTML5 / HD games, nor can they be earned by completing challenges. That said, you are welcome to earn Pogis which can help you earn power-ups in all your favorite games. 🙂
As for your previous account, it looks like you made a new account when you got a new computer. If you remember the email address associated with your previous Pogo account, you can sign into that account by using that email and Pogo password, and that will reunite you with all of your items.
Arrenai 🐱
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EA Staff (Retired)Hey there, @gizkat. I'm just checking in. Have you been able to get access to your original account again?
If you haven't, I recommend reaching out to EA Help who can take a look into the situation with you.
To contact EA Help:
If you would prefer to reach out on social media instead:
Arrenai 🐱
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Hi, No. I ended up having to create a new account. I lost over 300 million tokens and was told they don't give tokens anymore. Nice, huh? EA has been no help whatsoever. I won't be renewing with them after being part of Pogo since 2003.
EA Staff (Retired)Hey there, @graywalker2006.
Even if the Tokens are being disabled, they should still be able to get you access to the account, such as the Gems, badges and other features of the account. Do you have a case number for when you reached out? I'll be happy to take a look.
Arrenai 🐱
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No, unfortunately, I did not. As I said before, I lost over 300 million tokens and had to create a new account which I shall NOT be renewing (as I have been since 2003). They said they could not get access, then they said I cancelled the account (which I did not). They never assigned a case number. Thank you for trying anyway.
EA Staff (Retired)Hey there, @graywalker2006.
I'd still like to look into this for you if that's fine. The last case I see through the EA Help website was a month ago, where you expressed difficulty seeing the game advisor's responses in the chat. Was this latest request through Facebook or Twitter instead of EA Help?
Arrenai 🐱
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All responses are via my desktop p.c. only. I don't go thru FB and never use Twitter, so I did go thru EA Help. I appreciate all you are doing. I sure would like my tokens redeemed; I certainly worked for years hard enough to get them. Thank you.
EA Staff (Retired)Hey there, @graywalker2006.
When you request a contact with EA Help through our website, it opens a case number automatically so you should have received it. You should also receive an email to the email address you used to create it containing the case information.
While I don't have the ability to help you get back into your previous account directly, I can at the very least look into the case that you described earlier.
As I don't have visibility on this recent case you described, as it may not be attached to your current account, I would recommend reaching out to EA Help again so they can take a look. Just make sure to indicate that you can't log into your original account, and they can set you back up again. We don't want you to miss out on years of Badges, Gems, your friends lists, and other content that is tied to the account.
Arrenai 🐱
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Oh Lord. I don't remember and I don't know where it is...all my email folders were "accidently" deleted when Dell was trying to fix my computer, so there you go. Not my lucky time, is it?
