Forum Discussion

CRJV21fo's avatar
CRJV21fo
4 years ago
Solved

Can’t buy gems

My payment info is updated. It won’t let me buy gems. I can’t select the box that I read terms of service to complete the transaction. I’ve tried on several devices 
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi Everyone, 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

urug6969_2's avatar
urug6969_2
Rising Hotshot
4 years ago

You do not mention what browser you are using.  Try a different browser, try Chrome, Firefox or Edge.  Will it work on any of the browsers?

Illithreal's avatar
Illithreal
3 years ago

I have this same issue, using my iPad. The checkbox for “I have read and accept the Terms of Sale” cannot be selected, either by touchscreen or using the touchpad; instead, the word “I” is selected. I’ve tried with multiple browsers.

I think it’s only an issue on iOS browsers; I believe I’ve gotten it to work on my PC. 

VERY frustrating.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi Everyone, 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

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