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abc1915a3037512's avatar
abc1915a3037512
5 years ago

Canasta HD - Rating goes down after winning games

there is a bug associated with this game   your tech support told me I had to report it here.  I am winning games and my rating is going down. [removed] fix the problems  [CM edit - Updated title ...
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey there, @don1866. 

I'd love to look into this for you. Can you share the answers to the questions from the post above yours? It would help a lot.

Arrenai 🐱

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don1866's avatar
don1866
5 years ago
@EA_Arrenai theres an issue with the game, everytime you leave canasta to go to the home page you lose ranking points, its as if you have lost a game which is not the case but the program thinks you have lost by going to the home page, this needs fixing ASAP
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @don1866.

    Thanks for the update. I'd like to narrow this down just to make sure before I send it over to the Pogo team.

    • Is there a safe time or method to exit the game?
    • Does it happen without standing up after game is complete?
    • Does it happen after standing up after the game is complete?

    Arrenai 🐱

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    • don1866's avatar
      don1866
      5 years ago
      @EA_Arrenai Hi, its not during game play, its after the game is complete you leave the table which is fine and you are back on the canasta menu, there are four game options, if ever you want to leave this screen and go back to the main menu you lose points, it also prompts you by saying if you leave this game your progress will be lost. With the game in this mode you would have to stay in the canasta game forever and not play anything else.
      • EA_Arrenai's avatar
        EA_Arrenai
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        5 years ago

        Thank you for the detailed reply, @don1866. I'll be sure to send this right over to the Pogo team. We really appreciate it.

        Arrenai 🐱

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