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MyclarkyIH's avatar
MyclarkyIH
Seasoned Newcomer
30 days ago

Farm Valley Merge - Missing purchased items

Anyone else missing purchased items?  I purchased 2 gold keys from the specials box located on the bottom left of the screen and didn't get them.

 

technical issues

2 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi MyclarkyIH​,

    I'm sorry to hear the keys didn't drop. It might help to resync things. Could you try closing out of the browser (all windows and tabs), reopening the browser, and clearing the browser cache? Then, check whether it helped the keys populate.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hi MyclarkyIH​,

    As we've not heard back from you in a while, we hope that means you were able to sort this. We'll close out this thread here.

    Thanks for your post, and Happy Gaming o/

    - EA_Lanna

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