EA Staff (Retired)Hey there everyone!
Just checking in. If your ratings are still going down after winning the game, could you send me some more details to help with the investigation:
Thank you,
Leeloo
You have all that information! One screename (which you used) and one email (which you used). This has been going on for 7 months and many players have complained. You have done NOTHING! Get to work, we pay for this "lack of service".
Now I don't lose points overnight. New situation just as bad, maybe worse. When an opponent leaves, I lose points. When I win a game against a higher rated player, I lose points. I just won a game against a higher rated player (1179-1130) and my rating dropped to 1113! What now?
I have written about this issue for many months. I have lost 180 rating points in the last 2 days!! It is after I finish a game and leave the site. I have the most recent Windows 10 build. I use Microsoft Edge newest release. My computer passes all of your compatibility marks. I am going to lose it if I read one more newsletter that lists all new games and fixes and CANASTA isn't mentioned!
EA Staff (Retired)@luvzwordsy1 Thank you for the information, it's very helpful! 🙂
@abc1954_ I know it's very frustrating but could you please give me the specific browser version/build details so the team knows exactly what to look out for. That would be fantastic!
- Leeloo
