Forum Discussion

5 years ago

Solved

cancel my subscription

this will be the last time i ask you to quit debiting my account , this will be the third demand for you to cancel my account , and you keep taking but this time i have my bank manager looking into to this with the Attorney General of Va , so two months has gone by and you keep going into my bank account , all this has been documented ,refund me 2 months keep first month , this is a money trap join and then , you cant find anyway to reach at you scam but you will be talking to a person from my state and bank , [removed personal information] You've made it where you made me create another account and and made it where ,, You guys are really going to have to come to Va for meeting w/AG of Va ... ===CLOSE - MY ACCOUNT===

[CM edit - Removed personal information from the public post to protect your private account information, and updated the thread title for clarity]

EA_Arrenai
5 years ago
Hey there, @Ruffin1111111111.

I'm sorry to hear that you've had a rough time cancelling your subscription. We're not able to help with account and subscription issues on the public forums, however please reach out to our game advisors at EA Help and they can assist you with cancelling your subscription.

To contact EA Help:

Go to https://help.ea.com

Click "Contact Us"

Select Pogo from the game list

Select PC or Mac

Select Manage my account > Manage subscriptions

Click Select contact option

If you would prefer to reach out on social media instead:

You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/

You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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3 Replies

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @Ruffin1111111111.

I'm sorry to hear that you've had a rough time cancelling your subscription. We're not able to help with account and subscription issues on the public forums, however please reach out to our game advisors at EA Help and they can assist you with cancelling your subscription.

To contact EA Help:

Go to https://help.ea.com

Click "Contact Us"

Select Pogo from the game list

Select PC or Mac

Select Manage my account > Manage subscriptions

Click Select contact option

If you would prefer to reach out on social media instead:

You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/

You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
mcsnappinfart
5 years ago
You are doing it to me too. I just got another subscription fee even though I cancelled my account.
I tried the EA board there is NOTHING to cancel POGO!
PLEASE CANCEL MY ACOUNT!
Ron Lafleur
[edit: email address removed]
EA_Leeloo
EA Staff (Retired)
5 years ago
Hi @mcsnappinfart,

That's not good. Can you please check this EA Help article that will guide you through the subscription cancellation process?

Should you still have issues after this, I'd ask you to reach out to EA Help so that an agent can take a look at what's going on. EA_Arrenai has posted the steps on how you can get in touch. 🙂 Please note that you will need to choose either the chat option or a callback for an issue like this.

- Leeloo