Forum Discussion

5 years ago

Solved

cancel my subscription

this will be the last time i ask you to quit debiting my account , this will be the third demand for you to cancel my account , and you keep taking but this time i have my bank manager looking into t...

EA_Arrenai
5 years ago
Hey there, @Ruffin1111111111.

I'm sorry to hear that you've had a rough time cancelling your subscription. We're not able to help with account and subscription issues on the public forums, however please reach out to our game advisors at EA Help and they can assist you with cancelling your subscription.

To contact EA Help:

Go to https://help.ea.com

Click "Contact Us"

Select Pogo from the game list

Select PC or Mac

Select Manage my account > Manage subscriptions

Click Select contact option

If you would prefer to reach out on social media instead:

You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/

You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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mcsnappinfart

5 years ago

You are doing it to me too. I just got another subscription fee even though I cancelled my account.

I tried the EA board there is NOTHING to cancel POGO!

PLEASE CANCEL MY ACOUNT!

Ron Lafleur

[edit: email address removed]

EA_Leeloo

EA Staff (Retired)

5 years ago

Hi @mcsnappinfart,

That's not good. Can you please check this EA Help article that will guide you through the subscription cancellation process?

Should you still have issues after this, I'd ask you to reach out to EA Help so that an agent can take a look at what's going on. EA_Arrenai has posted the steps on how you can get in touch. 🙂 Please note that you will need to choose either the chat option or a callback for an issue like this.

- Leeloo