Merge & Farm Valley Merge

abcShQg6di3S9b​ 

Hello! Sorry to hear both Merge Academy & Farm Merge Valley are not loading for you properly. It’s frustrating when one refuses to load, but two is quite destressing.

Would you mind viewing the Pogo Troubleshooting Guide to see if a few steps help correct the issue? 

At times our devices can be quite demanding with all the updates and cleaning, typically trying a few troubleshooting steps helps resolve issues.

Please take a moment to view the Pogo Troubleshooting Guide and try a few system checks. If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support. 

I am having the same issue.  Neither game will load.  Did not have this problem earlier today.

Having the problem now, just a white screen

brinksace1​ Klutz09zN​ 

I’m sorry you’re running into a white screen and loading issues when trying to play. I know how frustrating that is, especially when it was working earlier.

Both Merge Academy and Farm Merge Academy are loading normally on Pogo right now, so it looks like something on the browser or device may be blocking it. Please take a moment to view the Pogo Troubleshooting Guide.

Additional Steps:

• Refresh the page fully
• Try an Incognito/Private window
• Corrupted cached files are the #1 cause of white‑screen issues on browser games.
• Disable ad blockers or privacy extensions: Extensions like AdBlock and DuckDuckGo Privacy can block game scripts.
• Try a different browser: Chrome, Edge, and Firefox sometimes behave differently with games depending on the device.
• Restart the device: It sounds basic, but it clears stuck processes that can cause blank pages.
• Check VPN or antivirus filter: Some security tools block game assets without warning.

Please take a moment to view the Pogo Troubleshooting Guide and try a few system checks. 

Neither of these two have ever loaded for me, and since the new "upgrade" for Monopoly Sudoku, it doesnt get past black screen. Was working fine before. I'm in the UK

Still not working after doing all of the above.

Same, but my screen is light blue

I am having same issue. Tried all the troubleshooting step but didn't help

kabbw​ ian25159​ brinksace1​ Tammylynnw​ 

Thanks for providing a bit more detail. If you have tried all the Pogo Troubleshooting Steps and are seeing a White, Blue or Black Screen, please take a moment to view this guide concerning Graphics > Pogo Graphics Guide

playercarla859AK​ Klutz09zN​ 

If you have finished all the system checks and are still encountering an issue, please reply with the steps outlined on How to Report a Problem on Pogo Guide

Pogo username:
Device Type (PC. Laptop, Phone, Tablet):
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting Steps you've already completed:

For Windows 10 Users: Due to the ended of support for Windows 10 by Microsoft, you may encounter more frequent issues with Pogo games and your device. Please view the Information for Windows 10 Users on Pogo: Understanding Recent Changes. This details information that could clarify the difficulties you are experiencing.

I can't get Farm Valley, Merge, or Monopoly Sudoku to load,  Merge gives me a white screen, Farm gives me a blue screen,  All three of these games were working just a few hours before.  I play those games daily and have never encountered a problem until last night.

I am not the only person that this is happening to, and I have gone through the troubleshooting steps, nothing is working