Can't buy Gems on Pogo

Have chatted with EA about this and losing over $30 buying gems & not getting them ( this part is over 6 months now & they keep saying there tool is not working & "lets see if anyone has the same problem so wait ). Now for past 4 months I have not been able to buy Gems as I click on buy but it says "Click to Home page" 

 This what the page looks like 

Please Try Again

Your order could not be completed. Please try again later.

Try AgainGo To Homepage

4 months & they keep closing my caseing Not Solved or something like that. Almost impossible to get live chat now so I come to the forum as I know I can get help on this

thank you

Eric