Can't buy Gems on Pogo
Have chatted with EA about this and losing over $30 buying gems & not getting them ( this part is over 6 months now & they keep saying there tool is not working & "lets see if anyone has the same pro...
Forum Discussion
I have had the same problem with purchasing Gems for 3 months now. There is no Support Contact number to call to fix my account. I have tried changing paymeny methods between Credit cards and Pay Pal with no change. My account is over 15 years old and I can't scroll through accound purchase history. They do renew my subscription through PayPal with no problem. HELP!!!
Hello! Sorry to hear about the difficulties you are experiencing with the purchase of gems. Please be assured that Pogo_Sconnie and the team are aware that some users encounter this issue infrequently.
Would you mind taking a moment to try these troubleshooting steps?
Immediate Browser Fixes:
Cookie/Privacy Settings:
Set browser to "Allow all cookies" temporarily
Whitelist both pogo.com AND ea.com domains
Disable "Prevent cross-site tracking" (Safari)
Turn off "Block third-party cookies" (Chrome/Edge)
Clear EVERYTHING for both domains:
Clear cookies for pogo.com
Clear cookies for ea.com
Clear cookies for new-pogo.ea.com
Sign out, restart browser, sign back in
Browser Extensions:
Disable ALL extensions (especially ad blockers, privacy badgers)
Disable password managers temporarily
Turn off VPNs
Try Incognito/Private mode
Give these troubleshooting steps a try and please feel free to let us know how it goes.
Helpful links to verify, change and view our accounts:
View our Pogo/EA accounts here > EA Help: Official support
How to view our Pogo accounts on EA > How to view and verify your Pogo information on EA