Can't buy Gems on Pogo

Railman629jc​ 

Hello! Sorry to hear about the difficulties you are experiencing with the purchase of gems. Please be assured that Pogo_Sconnie and the team are aware that some users encounter this issue infrequently.

Would you mind taking a moment to try these troubleshooting steps?

Immediate Browser Fixes:

Cookie/Privacy Settings:
Set browser to "Allow all cookies" temporarily
Whitelist both pogo.com AND ea.com domains
Disable "Prevent cross-site tracking" (Safari)
Turn off "Block third-party cookies" (Chrome/Edge)

Clear EVERYTHING for both domains:
Clear cookies for pogo.com
Clear cookies for ea.com
Clear cookies for new-pogo.ea.com
Sign out, restart browser, sign back in

Browser Extensions:
Disable ALL extensions (especially ad blockers, privacy badgers)
Disable password managers temporarily
Turn off VPNs
Try Incognito/Private mode

Give these troubleshooting steps a try and please feel free to let us know how it goes.

Helpful links to verify, change and view our accounts:

View our Pogo/EA accounts here > EA Help: Official support

How to view our Pogo accounts on EA > How to view and verify your Pogo information on EA

I have had the same problem with purchasing Gems for 3 months now. There is no Support Contact number to call to fix my account. I have tried changing paymeny methods between Credit cards and Pay Pal with no change. My account is over 15 years old and I can't scroll through accound purchase history. They do renew my subscription through PayPal with no problem. HELP!!!