Not receiving verification codes to sign in

luckysuzy​ 

Hello! So sorry you are going through this, I can only imagine how frustrating it must be after 20 years on your account. Please know your account is not gone! Being unable to receive a verification code does not mean your account has been deleted, it means the verification system is not reaching you at this time. Your account and all of your history are still there.

A few things to know:

Like most websites, we can reset the password or email address at any time. The key factor is that the email address you use must match what is on file for your account. If your email address or phone number has changed over the years, this may be why verification codes will not reach us. 

Additionally, if you or anyone reading this has created a second Pogo account, EA Help has the ability to merge multiple accounts once they have verified that you are indeed the account holder. 

Since you have tried both email and phone verification without success, this will need to be resolved by EA Help directly, they have internal tools to verify your identity and restore access to your account. You can still contact EA Help without being signed in to your account, more info here → Get back into your EA Account

• Scroll all the way to the bottom and click the Contact Us button
• Work through the prompts — do not close the window when the chatbot appears
• When asked about your issue, select options related to account access or login issues
• Continue through the prompts until you are given the option to Chat with Us to reach a live advisor

Have this information ready when you connect with an advisor:

• Your original Pogo username
• The email address associated with the account
• The phone number associated with the account
• and other account specific information that may be asked by EA Help

Don't give up, your account is there waiting for you! 

I had to set up a 2nd account just to sign into this forum, as I too am NOT getting the verification codes on my older pogo account. I even called my ISP  and had them check my email account, my email account is fine. But  I have tried getting the codes sent to me by my phone number & my email, NOTHING works!! I have had my older account for over 20 years and thanks to pogo and those stupid codes seems I have lost that account now. I have tried everything on EA help support page to try and get my account back, NOTHING is working. I can't get those stupid verification codes on my phone or email.  I couldn't even sign into this forum with my older account either, because it said I needed one of those codes. I tried signing into pogo on my android phone and still could not get into my account.  Your EA official support page is NO HELP AT ALL. As I said  I had the older account for over 20 YEARS & now it's gone!!!!!!!!!!!!!!!!  And I still can't get any help

I am not getting verification codes to sign into my regular pogo account, it keeps telling me it's sent the code but it isn't coming to my email.  I can't sign into my regular pogo account at all now, please help???I tried using 2 different browsers, I am using a desktop PC, windows 11. I called my internet service provider to get them to check my email account to make sure nothing is blocking the emails from EA, they couldn't find anything

Although I was never contacted, it appears that I am now able to logon to Pogo in Windows as I am no longer required to use a verification code.  

Today I am still not able to log on to Pogo in Windows because I never receive the verification email.  Logging on here through my phone is very difficult for me.

Please help.

Still can't login in Windows 11 because I never receive verification code in browsers Firefox, Chrome and Edge.  Please help.

Same here. I requested several codes and never got the first one. But hey the Gem shop has a new look but forget these games people can't play and the other issues.