Forum Discussion

New Novice

2 months ago

Claire Hart: Secret in the Shadows

Chapter 5 of episode 4 of the Turnbull Case will not load. The message is "Please refresh your browser." I do; there's no change.

pogo1270
Newcomer
9 hours ago
I have the same problem for several months. Has POGO responded to you
abbycattx
Hero+
8 hours ago
pogo1270

Hello! Claire Hart Secret in the Shadows Chapter 5 of episode 4 of the Turnbull Case not loading for several months is a bit unusual, and I am sorry you are experiencing that.

Would you mind taking a moment to view the Pogo Troubleshooting Guide to help resolve the issue?

I double checked the game prior to my responding, and this particular episode is loading and playing on the website itself.

Please give the troubleshooting steps a try and if you have any questions or need further assistance, please don’t hesitate to reach out again. Together with other players and our EA Community Managers, we’ll be happy to offer more support.