Claire Hart Secret in the Shadows

Game keeps saying I have to refresh. I have on numerous tries.  It's still not working. I'm not having any other troubles on any other episodes.  I'm not understanding how to snap pic, or do any technical - I just need help, someone I can speak with, I'm not computer guru.

I paid 20 gems just so I could veg out-

Game Claire Hart Secret in the Shadows, Episode #4 Secret Room in the turnbald case I believe its game #4  Thanks