claire hart secrets in the shadows

Unless there is a second "gold key", the game is missing one. Can't get a perfect score, unless you can get the Games Gold Key. EQ: Don't close this entry, until you fix the game. Thank you.

Hey @RHAJR0124,

I've moved your post to a more relevant board than EA General Questions.

Thanks. I tried to put it in the Troubleshooting Bug area, but EQ wouldn't let me.

Hi @ZekeJunior @RHAJR0124 

Can you try going through the following steps and let us know if you continue running into issues after? 

• Restart your device and modem/router then try to load your game    
• Clear your Cache/Cookies (<-- link)  
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
• Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

Thanks!   

@EA_Illium 

This problem has nothing to do with cache/cookies, browsers or requirements. If you have ever played the game you would know that you get bonus points for finding the gold key, the gold key is never listed as an item to find.  However in this episode you can not get the gold key unless it's on the list of items to find but you don't get any bonus points. This is a problem with the design of the episode. 

I've told them that, 3 times, I even sent them a screen shot, with the error. They aren't willing to FIX the game. 

Unless there is more than 1 Gold Key, you can't complete this game, by getting the "Game's Gold Key"

@RHAJR0124 Thank you for this, I have pass all of this along to the team to be aware of, if I have any updates I will post them in this thread.

please fix this