Forum Discussion

lovebug1260's avatar
lovebug1260
3 years ago
Solved

Club Pogo Subscription Not showing as active, when it should be

I have a year subscription I believe I added it around may 2022 so I know I am up to date. Every time I log in it says "join club pogo". I can only play certain games and have to sit through ads. Thi...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    **Update

    Marking this Post as Solved for better visibility, see information below***

    Hey Everyone, 

    We are seeing some reports of players who should have a Club Pogo subscription or recently renewed one not showing on their accounts. I would first recommend checking your account status (Select your avatar in the top right > Select My Account > Under the "Billing and Subscription: section) or reach out to our support to confirm your current subscription status.

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    If you continue not seeing your Club Pogo status after going through the above, let us know the following information and we can pass it on to the team. 

    • Screen Name:
    • Location:
    • Payment Method Type (Visa, MasterCard, Paypal, etc.
    • Case number (if youhave one)

    • Should you have an active club pogo?
    • How often does your subscription renew (yearly, monthly, etc)?
    • When did you last subscribe or renew your subscription?
    • When did you first notice this issue?
    • Have you tried any troubleshooting so far?
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

**Update

Marking this Post as Solved for better visibility, see information below***

Hey Everyone, 

We are seeing some reports of players who should have a Club Pogo subscription or recently renewed one not showing on their accounts. I would first recommend checking your account status (Select your avatar in the top right > Select My Account > Under the "Billing and Subscription: section) or reach out to our support to confirm your current subscription status.

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   

If you continue not seeing your Club Pogo status after going through the above, let us know the following information and we can pass it on to the team. 

  • Screen Name:
  • Location:
  • Payment Method Type (Visa, MasterCard, Paypal, etc.
  • Case number (if youhave one)

  • Should you have an active club pogo?
  • How often does your subscription renew (yearly, monthly, etc)?
  • When did you last subscribe or renew your subscription?
  • When did you first notice this issue?
  • Have you tried any troubleshooting so far?
  • carolinasun0167's avatar
    carolinasun0167
    3 years ago
    @EA_Illium Not sure how you justify marking your post "Solved" wen your post solves nothing, and EA has not fixed this problem!
  • gonzozzy's avatar
    gonzozzy
    3 years ago
    @EA_Illium I paid in May for a full year. Nothing helps, including trying to contact help through all forums. It's getting beyond frustrating and I've managed to be nice in all ways to the few people I did have contact with. The email function just sends the generic reply and we'll contact in 72 hours, but nothing ever happens after that.....

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