Forum Discussion

4 years ago

Solved

crossword cove

When I check the calendar to see if i have played each daily crossword. some of the ones I have done do not show. I just did the one for the 3rd for the third time. But then it sometimes disappear...

EA_Illium
4 years ago
Hi @Player_msnpgiwm Thanks for the update, can we first try the following to see if progress stays?

Restart your device and modem/router then try to load your game

Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates

Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)

Once done, I would recommend taking a Screenshot of your progress being completed, then checking the following day to see if it stays after having tried the steps above. If it does not can you take a Screenshot of it being locked as well, and I can pass this along to the team?

Thanks!

Player_msnpgiwm

4 years ago

They disappear the next day, and when i redo them, they will disappear again. The ;puzzle that I did 3 times (4/3/22) has disappeared again.

EA_Illium

EA Staff (Retired)

4 years ago

Hi @Player_msnpgiwm Thanks for the update, can we first try the following to see if progress stays?

Restart your device and modem/router then try to load your game
Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)

Once done, I would recommend taking a Screenshot of your progress being completed, then checking the following day to see if it stays after having tried the steps above. If it does not can you take a Screenshot of it being locked as well, and I can pass this along to the team?

Thanks!