Forum Discussion

5 years ago

Solved

Days now World Class Solitaire no cards showing

Wish your techs or programmers would stop trying to "fix" what isn't broken! Several days now the cards won't come up on World Class Solitaire.

EA_Arrenai
5 years ago
Hey there, @agypsygrl.

Let's give a few things a try here to see if it improves game performance for you.

To start, please try our HTML5 troubleshooting. These steps are built out specifically for game performance issues like the one you describe, and have helped many people.

If you're on Chrome or Edge browsers, please also check out the Update on HD Games Running Slow in Chrome and Edge to see if the issue applies to you, and the fixes associated with that issue.

If you try the troubleshooting and still are still having trouble with World Class Solitaire, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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5 Replies

agypsygrl
5 years ago
For several days World Class Solitaire won't show cards or load, then another game stopped working. If not fixed soon so I can play my favorite games, there is no reason to keep paying for this site! I'm very disappointed in support features that are now in place.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @agypsygrl.

Let's give a few things a try here to see if it improves game performance for you.

To start, please try our HTML5 troubleshooting. These steps are built out specifically for game performance issues like the one you describe, and have helped many people.

If you're on Chrome or Edge browsers, please also check out the Update on HD Games Running Slow in Chrome and Edge to see if the issue applies to you, and the fixes associated with that issue.

If you try the troubleshooting and still are still having trouble with World Class Solitaire, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @agypsygrl. I'm just checking in. How did the troubleshooting go for you?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

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agypsygrl
5 years ago
@EA_Arrenai Yes it is now working fine for me!! Thanks to support for helping me out.
EA_Arrenai
EA Staff (Retired)
5 years ago
That's great to hear, @agypsygrl. Thanks for the update! Happy gaming! 🕹️

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.