Diamonds not showing up
I purchased diamonds three times. They are not showing up in my account.
Player_0kw2ihqo 554d7b77e4cfeeb3
Hello and Welcome to EA Pogo Forums! I'm really sorry to hear that your gem purchases aren't going through. That must be very frustrating, and I truly empathize with what you're experiencing.
For your privacy and security, any issues related to financial transactions, gems, missing content, or other specific account matters cannot be addressed in forum communities or through social media messages. Please take a moment to log into EA Help with your Pogo credentials and scroll down until you see the Contact Us button to open a case and get this issue resolved here → Pogo – Official EA Help support
Before You Contact EA Help — Have This Ready!
- Email address linked to your EA Pogo Account
- Approximate date this happened
- Error messages or anything unusual (you can upload screenshots when submitting your case)
- Look through your Gem Transaction Record on Pogo for specific dates of purchase.
- EA Help may ask for a "Transaction Number" this can be found in your EA Help account under Order History.
- Further account guidance→ Your Pogo & EA Account: How to Verify and Manage Your Information
Hope everything works out for you and Take Care 🌷🐈⬛
