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wildlifelover6's avatar
wildlifelover6
Rising Novice
10 months ago

Did not receive coins in Merge Academy

On March 6, I bought 1,259 coins for 470 Gems in Merge Academy and never received my coins. Where do I go to get help with this issue. It seems EA gets harder with every issue I have.

11 Replies

  • abbycattx's avatar
    abbycattx
    Hero+
    10 months ago

    innerjuju2 

    Hello! I apologize for the frustration you are experiencing regarding this issue. Here in forums the team is unable to assist with account or purchase related issues due to privacy and security concerns in a public setting.

    If you would like to develop a case regarding this matter, you can reach out to EA Help privately, please click on link below, then click on Chat With Us and follow the steps to open a case.

    Order Status > I want to check my order status - Pogo

    I hope everything works out for you & Take Care 💮

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