Forum Discussion

nancrln

6 years ago

Solved

early access

games will not load or freeze

EA_Arrenai
6 years ago
Hey there, @nancrln. I'm just checking in.

If you're still having difficulty accessing Pogo games, could you give these troubleshooting steps a try?

If it is an HTML5 / HD game, please try these steps: https://answers.ea.com/t5/Pogo-Classic/HTML5-games-troubleshooting/td-p/5761108

If it is a Flash game, please try these steps: https://help.ea.com/en-us/help/pogo/pogo/my-flash-based-pogo-game-wont-work-what-can-I-do/

Please let me know how it goes for you.

Arrenai 🐱

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EA_Arrenai

EA Staff (Retired)

6 years ago

Hey there, @nancrln. Which games are you having trouble with? I'll be happy to take a look.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @nancrln. I'm just checking in.

If you're still having difficulty accessing Pogo games, could you give these troubleshooting steps a try?

If it is an HTML5 / HD game, please try these steps: https://answers.ea.com/t5/Pogo-Classic/HTML5-games-troubleshooting/td-p/5761108

If it is a Flash game, please try these steps: https://help.ea.com/en-us/help/pogo/pogo/my-flash-based-pogo-game-wont-work-what-can-I-do/

Please let me know how it goes for you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
- pax1943
  6 years ago
  I play the Word Whomp game and after every first game the game does not go to the second game due to the advert (Login to Pogo) not appearing on the screen. I need to refresh every time.
  - EA_Arrenai
    EA Staff (Retired)
    6 years ago
    Hey there, @pax1943. I'll be happy to take a look.
    
    If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.
    
    Arrenai 🐱
    
    Did you receive an awesome, helpful response? 👍 +XP!
    
    Was your issue resolved by a great post? 🙌 Accept as Solution
    
    ASK. ANSWER. LEVEL UP.