Forum Discussion

Pardo7892's avatar
Pardo7892
10 months ago
Solved

Ended up with two club pogo accounts by mistake , need your help

I have been a pogo member for about 20 years, as helga611, email: [edit: email address removed]. I moved due to health reasons, tried to change my email address, was unable to do it they were trying ...
  • EA_Illium's avatar
    EA_Illium
    10 months ago

    Hey @Pardo7892 

     

    Unfortunately, we cannot assist with missing items or rewards here in the Answers HQ community. 

     

    You will want to reach out to our support to get assistance with both accounts, In the meantime if you are playing on the new account you may want to pause your subscription until you get the old account closed so you are not double billed. 

     

    1. Go to the EA Help homepage.
    2. Select Pogo 
    3. Select the "See all help topics"
    4. Select the option I want to update my EA Account information
    5. You should be able to choose from Chat or Email (options can vary) 

    Cheers!

     

Pardo7892's avatar
Pardo7892
10 months ago

I just want to cancel my old club pogo account, since I moved and changed my email from [edit: email address removed], to [edit: email address removed].

my old rogers email : [edit: email address removed] DOES NO LONGER EXIST, YET YOU KEEP SENDING MESSAGES TO THE OLD EMAIL TO VERIFY WHO i AM

i AM 88 YEARS OLD AND NOT TOO COMPUTER SAVVY, GETTING REALLY FED UP WITH THIS. i AM TEMPTED TO CANCEL BOTH CLUB POGO ACCOUNTS. i TALKED TO TWO ADVISERS

JUSSEP AND ASHKAR FOR ABOUT AN HOUR NEITHER ONE WAS ABLE TO HELP ME!!!! HOW CAN I CANCEL MY OLD ACCOUNT [edit: email address removed]??WHICH i CANNOT ACCESS BECAUSE the email helgamundt@rogers does no longer exist, so I cannot log in to that account because you keep insisting to send a message to the old account to verify who I am???? How much clearer do I need to make this???

Please help me solve this

I don' care anymore about losing pogis just want this be over witht

tamera1919's avatar
tamera1919
8 months ago

I can't. sign in with out using email I don't have any more

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