Farm Merge Valley Blue Screen

Shallygiz​ BernieToo​ 

Hello and thanks for reaching out! I just checked Farm Merge Valley, and the game is currently loading as expected on the Pogo website, so let's see if we can get you back in!

A blue screen in a browser-based game typically means the game page loaded but the game content itself failed to come through on your device. Common causes include:

• Outdated or corrupted browser cache: Old game data stored in your browser can conflict with newer game files. Clear your browser cache and cookies completely, then restart your browser.
• Browser extensions or ad blockers: Extensions can block the scripts and assets a game needs to load. Try disabling all extensions temporarily or open the game in an incognito/private browsing window to test.
• Hardware acceleration: This setting uses your graphics card to speed up your browser, but it can sometimes cause conflicts with game visuals. 
• Outdated browser or graphics drivers: Ensure your browser and your device's graphics drivers are fully up to date.
• DNS cache: Our device stores website addresses locally and sometimes this data gets stale. 
• Too many open tabs or programs: Browser games need memory to load. Close any unnecessary tabs and programs before launching the game.

To help you get back to playing as soon as possible, please take a moment to go through the steps in the Pogo Troubleshooting Guide and other system checks mentioned below that often-clear things up right away. If you’d like to explore further, there are also helpful videos and guides online that cover more advanced system cleaning and troubleshooting.

Troubleshooting By Device

• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones
• Pogo Troubleshooting Guide: Apple Devices

Browser Help Guides 

• Chrome Help Guide→ Chrome - Google Chrome Help
• Firefox Help Guide → Firefox Browsers | Firefox Help
• Microsoft Edge Help Guide → Microsoft Edge | Microsoft Support
• Safari Help Guide → Safari Mac - Apple Support

Network & Graphics Drivers

• A Pogo Player's Network Guide
• Pogo Graphics Guide - Windows Users

If you continue to have an issue:

Report to EA Help → Pogo – Official EA Help support  Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case anytime you need help.

Report here in EA Pogo Forums by replying in this post with the following information:

• Pogo username:
• Device Type (PC, Laptop, Phone, Tablet):
• OS version (Windows 10, Windows 11, or macOS):
• Browsers Tested: (Microsoft Edge, Google Chrome, Firefox, Safari, etc.):
• Any Error messages or Error Images:
• Screenshots showing what’s happening:
• What Troubleshooting Steps you've already completed:

If you need help finding the information above, please view this guide → How to Report a Problem on Pogo - Complete Guide

Please give these troubleshooting steps a try! If you have any questions or need any help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we would be happy to offer you more support! This issue will continue to be monitored.