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dillyhead's avatar
dillyhead
Rising Novice
10 hours ago

Farm Merge Valley is Ripping Me Off

Sorry to say, but I have spent hundreds on this game, and sometimes (but not always) when I disconnect I lose all my accumulated energy and supplies.  I bought the 1000 supplies early this morning, between opening up new pink areas (for real money) and playing myself, I had well over 400 supplies left when I disconnected.  I also had 500 energy which when I came back in moments later had  reverted to something like 42/80.  These issues have been ongoing, and yesterday I didn't spend much because of it, however today it appeared to be saving, so I spent considerably more money.  I really would like a refund of the energy and the supplies,  or the cash I spent obtaining those.  Thanks for your attention to this matter.

2 Replies

  • YES!!!! I am having the same EXACT issue. I have spent money to buy gems to get the pinked out areas and when I used the energies it's okay so long as I don't back out. The second the game senses I'm idle my energy resets to 1. I have lost almost 500 units of energy! I feel ripped off because it's not easy to report. The last time I reported an issue with a game where I bought gems to purchase power packs I never heard back. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi dillyhead​,

    Thank you for flagging this. It sounds like it might be a bug. 🤔

    I've bubbled it up so it's on the team's radar. It may help with reproducing the issue if I can pass along your Pogo username, too. If you have a screenshot to help illustrate it, I'll pass that too.

    In the meantime, we can't look into missing content through the Forums, but our support team may be able to assist you. Follow the steps in this guide to get in touch with them for one-on-one support: 

     

    - EA_Lanna

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