Re: Mahjong Sanctuary - Detective Tool Bug

Having the exact same issue. 

Same issue here too. LvL 12 also but its in Mahjong Sanctuary.

My issue is also in Sanctuary.  

Same issue and I have tried my computer, cell phone and my iPad all with no luck. I contacted support and was given a list of things to do and a sorry that didn't work.

I also am having the same problem in Sanctuary ... stuck on Level 12 because The Detective is stuck and won't load so I cannot continue with this game.   Under a different account which I had for years Sanctuary was my favorite of all the games offered.  Now I cannot play it and I AM VERY UNHAPPY ABOUT THE LACK OF EA HELP which is negligible.   Why pay for Pogo if we cannot play the games we lile?

I'm having the same problem! How do we play this?

Same here! I’ve tried different devices, different browsers, clearing cache, etc and still haven’t gotten past the looping tutorial.

I'm having the exact same problem.  Have done all they suggest (html5, etc) and nothing works.  

Also having the problem on Sanctuary, how do they expect us to do the Bingo Jam badge if its not working??????

please fix these issues

I'm also having this issue. Have cleared cookies and cache ect nothing has helped

Same issue here for weeks. Have missed finishing challenges because of it...

I can't get past the bird coming up asking for the Wave purchase..  being gypped out of diamonds and play.

Same issue here and cannot complete the badge challenges because of this...

I am having the same issue.  I got all the way to here, have 703 of the 900 and now can not go any further.  This is a big let down.  I have done everything correctly.  There is something wrong with the game.  It's not allowing us to finish and go through the rest of the games to complete the challenge. The tutorials are preventing me from moving forward.  Please fix this issue. Thank you...