Forum Discussion

New Adventurer

17 days ago

Farm Merge Valley not saving progress

My dailies kicked off this morning as usual around 8:30am. I did quite a bit of work toward these dailies (to the tune of 4 completed daily challenges) and all of a sudden farm wouldn't save (it is 1...

bug

technical issues

kalicokat222

Rising Novice

3 days ago

Day 4. Yep.. still not working. The problems started when the daily goals were posted 4 days ago. I made one of the goals. When I checked a bit later I had noticed that the goals were now different. A new daily rewards was now up that did not include 1050 in energy. I'm thinking because I had ties to the previous reward and then it was deleted that it is causing the problems now. Just a thought. Does anybody that fixes this stuff even read these complaints?!? I'm starting to wonder. 🤔 Attached showing today's lost bit of progress.

MomZu

New Ace

2 days ago

What exactly does that screenshot show? Do you have a before and after? I know it's a pain to take and save screenshots, but I have started taking them every time I enter or exit Merge Academy and Farm Merge Valley! Luckily I have not had my issue of a game resetting to a previous save point again, so I haven't needed them. Clearly others ARE still having issues, as evidenced by talk on this forum.

As for the daily goals, did the daily goals change BEFORE the 24 hour timer hit zero? Or are you noting that the following day (meaning 24 hour period on the Daily Goals) the goals were different?

kalicokat222 wrote:
Does anybody that fixes this stuff even read these complaints?!?

Doubtful! I personally have seen VERY little evidence of this - even for the threads that have HUNDREDS of posts and clearly indicate a problem.

And to answer another question you may have - Is there a way to talk to a person? IF you go to [POGO] How to Contact EA Support | EA Forums - 12464874 it has directions. My advice for anyone trying this - select "Find Missing Content" in order to get a link to "Chat with an Advisor". Be prepared for the chat to last WAY longer than you think! (My two attempts were 78 minutes and 2 hours) If you are waiting for a while, even if you are waiting for THEM to respond, type something every few minutes, otherwise it will time you out for inactivity (even if you are on hold waiting for them). I'm still not sure I actually connected with any real people, although if it were just chatbots, the responses would have been MUCH faster. Also, based on my experience and those I have read in the forums, being told there is no way for them to fix the problem, or having a case closed with NO communication and NO resolution is not uncommon. For me personally, it was a HUGE waste of time, despite being told that my screenshots were my "Golden ticket" to prove the problem.

Sorry for those who find this pessimism annoying - I am trying to help others be prepared in a way I was not when I tried to get help!