Frown Face and Robot face appearing

whomaO207​ 

Hello! Yes, the dredged frown face, ugh. Would you mind sharing what type of device you are using? Apple or Windows and on what type of device Phone, Tablet, PC and browser? 

I am using Samsung A15 android 

whomaO207​ 

Which browser are you using on your Samsung A15?

• Chrome
• Samsung Internet
• Firefox
• Something else

I have issues with solitaire home story as well. I’ve played on an android tablet and an iPad and it freezes up on both. It’s aggravating because I miss out on the challenges and tournaments because of it.

rubes1958​ 

Hello! Please take a moment to review the Apple Troubleshooting Guides. Apple devices tend to be very particular, and because they operate within a unique and controlled ecosystem, settings can significantly influence how a browser‑based game loads and performs.

How to Troubleshoot Apple Devices

"A Problem Repeatedly Occurred" Apple Troubleshooting Guide

For All Readers: If you are utilizing a cellphone or tablet, it is crucial to close all other applications. Mobile devices have considerably fewer resources than computers, which means that even one or two apps operating in the background can result in sluggish performance, freezing, or loading issues. iPads and iPhones, have additional built‑in restrictions and resource limits, which can affect how well certain games or even websites run. When playing Pogo on these devices, please be sure to close all other apps and tabs to free up resources.

I. Cannot play to as frown face. Can never complete a badge with that game real frustrating.

Txmom57​ avr4203​ 

Hello! If you’re getting a frown face (or similar error icon) when trying to play a browser-based game, it usually means the game can’t load due to browser settings, cached data, or compatibility issues. Pogo cannot fix this, it is a device compatibility error, there are steps to resolve it. Please view the Pogo Troubleshooting Guide

Also, for further understanding try performing an internet search with questions like:

• Why am I getting a frown face when trying to play a browser-based game?
• How to fix a “Frown Face” Error 
• Can Pogo fix the frown face on my device?

You will discover steps for troubleshooting to address the issue. No more frustration 🙂🎉

For several weeks when I tried to get into the game I got a grey page with a robot face .  How can I avoid it?

The game won’t open for me either. Very frustrating. And what happened to Quinns Aquarium?😡

I've always had trouble. Bought a new tablet, and it worked for awhile, now I'm getting the robot face.