Game loading Does Gardens

shorti1998Dj​ 

Hello and Welcome to EA Pogo Forums! I’m sorry Word Gardens is now showing that sad-face screen, especially since you’ve been enjoying the game. Thank you kindly for including your tablet details and letting us know when the problem started. Let's see if we can get you back to Gardening!

The square sad-face icon generally indicates that the browser encountered a problem displaying the game page and that the page crashed. It is a browser-generated message rather than a Pogo error message. Some Fire tablets have limited working memory, so closing unused browser tabs and apps, then restarting the tablet are useful first checks. 😊

Here are a few basic troubleshooting steps to try:

• Close any unused browser tabs and other open apps.
• Clear your browser’s cached images and files. If you’re using Silk, look under its Settings → Privacy → Clear browsing data. Select cached images and files; you do not need to select saved passwords or autofill information (Menu names may vary slightly)
• Check for tablet software updates under Settings → Device Options → System Updates → Check Now. If you use Silk, this is also an important check for browser updates.
• Fully restart your tablet, then log back into Pogo and try loading Word Gardens again!

 

Additional Guides:

Pogo Game Loading: Troubleshooting Guide for Tablets and Phones | EA Forums

🐞 Pogo Error & Icon Guide: What They Mean and How to Fix Them | EA Forums 

If you continue to have an issue after performing troubleshooting steps, please visit the Pogo – Official EA Help support page and scroll down to the Contact Us button to open a case or submit concerns through the Formal Submittal page.

If you have any questions or need any help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we would be happy to offer you more support!