Garden Blast - game only loads at 22%

👉 *Marked as solution for visibility purposes only. 👈

Hi sparrowskye​,

I can tell how frustrating this has been for you. I want you to know we’re taking your feedback seriously. I know it’s tough to experience loading issues, and I’m sorry for the disruption.

Based on the reports we've received, this issue affects some players on Apple devices. We tried to reproduce this issue, but we were able to load in without any issues from Apple devices. Without being able to recreate the challenges you're encountering, it's difficult to assess what's causing this issue for you and what might help resolve it on your device. 

Any details you can share will help us get to the bottom of this faster. For example, could you let us know if your device and browsers are fully updated to the latest version in order to be compatible with the latest game update? I've popped a few guides below to help with checking this and how to update them if they are out of date:

1. Update to the latest version of Safari
2. Update macOS on Mac
3. Update your iPhone or iPad

If they are all updated to the latest, or if the issue continues after updating them to the latest, please include the following information in a post, and I'll pass it on to the team to help them try to reproduce the issue once more:

• Pogo username:
• Date (approximately) when you first encountered this error:
• Device Type:
• OS version:
• Browsers Tested:
• Current Browser Version Number:
• Troubleshooting already completed:
• Any issues with other games:

We really appreciate you letting us know you are experiencing this loading issue on your Apple devices. We'll share any available updates in this thread.

Thank you, 

- EA_Lanna

GARDEN BLAST ISSUE WITH 22% LOADING IS ABSOLUTELY NOT RESOLVED!!!  I don't care if anyone at Pogo was able to "recreate" this issue or not because there's no way that happened! I am using a brand new MacBook pro with the MOST CURRENT and available macOS updates and upgrades to it and Safari! Even if I were running 1-2 older macOS versions, that would not be a problem....ever! The problem came AFTER with the changes to Garden Blast and there are several Web Inspector "errors" I was able to find as best I could.  There are errors in the code or script that I saw while I was running it as the game was doing its 22% loading problem. Here are a few "!errors" I saw listed in red (I don't have a clue what they mean, but I had over 24 errors listed and the following were the most prominent:

There is something wrong with this URL:  https://cdn-h5nanaimobar-prod.pogospike.com/111/src/system.bundle.js

Scheme: https

Host: cdn-h5nanaimobar-prod.pogospike.com

Filename: application.js

The other error I am repeatedly (I had over 20 of them)  seeing is:  

!Failed to load resource: the server responded with a status of 403 ()   !WebSocket connection to wss://rtm.tnt-ea.com:8095/websocket failed: The operation couldn't be completed. Socket is not connected.  (This error references the following https://cdn-h5nanaimobar-prod.pogospike.com/111/src/system.bundle.js after each time one) 

Web Inspector - www.pogo.com - play    (this was running on the 22% Loading page while trying to get into Garden Blast)  If you'll go down a few more lines, you will see at the end of this partial screenshot where it says, server/browser not supported.  There were about errors for this so I dug into more of the technical part of trying to understand Web Inspector and found way more technical info that I could even comprehend. I'm not sure if any of this will help Pogo or the game designers, but people are really getting angry that no one is even attempting to solve this issue. ) here's some computer gobbledygook I located when inspecting each error:

Console-Sources-https://www.pogo.com

games

garden-blast

play

Response *

type="image/png" sizes="192x192">

<link rel="apple-touch-icon" href="/static/v2/media/src/assets/appicons/a|

120x120_

_2v3mp-png" sizes="120x120">

<link rel="apple-touch-icon" href="/static/v2/media/src/assets/appicons/a

152×152

_1BQlj-png" sizes="152x152">

‹link rel="apple-touch-icon" href="/static/v2/media/src/assets/appicons/al

PBD.png" sizes="167x167">

<link rel="apple-touch-icon" href="/static/v2/media/src/assets/appicons/al

180x180_

_26BDv.png" sizes="180x180">

<link href="/static/v2/bundle.66398.css" rel="stylesheet">

‹script>

bazadebezolkohpepadr = "1987118451"

</script>

‹script type="text/javascript" src="https://www.pogo.com/akam/13/767106ac'

</head>

‹body class="club">

‹div>

<img

id="IcpCandidate" src="/static/v2/media/src/build/loading__328XV.

image" style="width: 100%; height: 620px">

</div>

<script id="clientConfig">

const EXPERIMENTATION HOST = 'https://experimentation.data.ea.com',

POGO_EA_ACCOUNT_HOST = 'https://myaccount.ea.com'

POGO_ CONTENT = 'https://content-pogo. com',

POGO_ENVIRONMENT =

'prod',

GA_ACCOUNT = 'UA-37502549-1',

SILENT_AUTH_COOKIE_NAME = 'com.pogo.attemptSilentAuth',

MPULSE.

_ENABLED = 'false',

POGO EA HOST = 'https://new-pogo.ea.com',

CLIENT_SENTRY_DSN = 'https://ff56669d264b4277932b60f3aea3771f@sentry-l

POGO_MINI_ HOST = 'https://mini.pogo.com';

</script>

‹script defer="defer" src="/static/v2/a153c4060ce438dd051f9bf62d11abld. js'

</script>

‹script nomodule>

if (!window.fetch || !window.Promise || window.Set || !Object.values)

location. href = '/server/browser-not-supported';

AND THAT WRAPS UP JUST ABOUT ALL I CAN TAKE FOR TODAY WHEN IT COMES TO TRYING TO FIGURE OUT WHY YALL THINK WE'RE ALL MAKING THIS LOADING PROBLEM UP OR THAT WE'RE ALL INCOMPETENT WHEN IT COMES TO CLEARING CACHES, COOKIES, HISTORY ETC ETC. This 22% loading glitch as 100% on Pogo and the game designer and their messing up something in the game code or script when they re-made Garden Blast. That I can promise y'all! This isn't some Apple Safari loony bin we've all escaped from FFS! A game that worked for years, does not work for some bizarre reason and it's affecting Macs, iPads and the occasional iPhone, however I can load the game perfectly on my iPhone, but not my mac. I do not want to download some new browser that I've never used before because having to learn how it works just to play one (1) game out of ALL the games on Pogo, is absurd! No. Fix it.