Garden Blast Premium Pass

Me too..... I want my pass or my gems back.  

I appreciate the new challenge in Garden Blast.  What I do not appreciate in the past two times I have paid the 190 gems(three times) to get the extra challenge part of it.  The first time the challenge for me ended after one day(then I guess it started up again so bought it again).  Now the second time I have received the badge but it seems like I have to pay another 190 to enter the challenges.  Can you please return my gems if I am not able to receive the bonuses that I paid for.  Will not be entering this challenge again.  Can you also include the permanent rules on how to beat the frog and honey pots would be helpful.

Thank you 

I am also having the same problem. I activated the premium and now when I'm able to access September sprout is asking me to repurchase the premium

same thing happened to me.  how do you get your gems refunded?  or fixing it would be even better!

I'm having the same issue.  Purchsed the pass yesterday and was charged for it.  Today it doesn't show up.  Also yesterday, several times when I wanted to use power ups at the start of a game, they were deducted from my balance, but the game locked up when I tried to play.  I had to start over and play without the power ups, but they had been deducted from my balance. I had this issue four or five times yesterday. It also appears that the weekly counter has not been keeping track since, despite playing and meeting all of the daily goals for well over a week, I have yet to be awarded a weekly prize.

I also paid 190 gems and didn't get the extra challenge part and ask to pay again.  There seems to be no where to ask for gems to be returned but on here and Pogo never answers.  Very frustrating.  When they know there is an issue they should send an message out so we know they are working on it.  

On September 2 I paid 3x190 gems for Garden Pass Premium Activation purchase. Looks like there were some glitches and I'd like to get 380 gems recredited to my account. Any idea how to get that through?

I paid 3x190 this month for the Garden Pass premium activation. Contacting EA or Pogo about a refund seems very challenging.

Hi  Pogoians,

I really appreciate you taking the time to let us know what’s been happening with the Sprout Premium Pass, and I’m sorry to hear the pass hasn’t appeared for you after your purchase.

I’d like to bring this to the team’s attention. To help with that, it would be super helpful if you could share a few quick details. This information can give us a clearer picture of what’s going on. If you could reply with these details, that would be amazing!

1. What device are you playing on? (For example: PC, Mac, etc.)
2. Which browser are you using? (Chrome, Firefox, Edge, Safari, etc.)
3. What’s your browser version? (You can usually find this in your browser’s settings or About section.)
4. When did you purchase the Sprout Pass Premium? 
5. Did you see any error messages, or did anything unusual happen during or after your purchase?
6. Does the option to purchase the Sprout Premium Pass disappear? (If you can pop up a screenshot of what you can see after buying the pass, even better!)
7. Have you tried restarting the game or your device? (This sometimes helps stuck content come through)
8. Have you tried any other troubleshooting steps? (If so, let us know what you’ve tried!)

Having more information to work with really helps us investigate things more closely. 

Thanks so much for your patience and for being part of the community.

- EA_Lanna

Have chatted with 2 different EA advisors after submitting a support ticket.  They keep saying that "the team" is aware of the issue yet it's been over 48 hours since I was able to submit a support ticket and nothing has been done.  They won't issue refunds on the gems until the issue has been investigated yet they haven't disabled the Premium Pass and more players are commenting daily about the issue after they purchase the pass.  I also reported not receiving rewards for completing daily tasks.