Forum Discussion

Chaoswomanuk's avatar
Chaoswomanuk
Newcomer
30 days ago
Solved

Gems taken no coins received

I bought some coins  with 40 Gems in exchange for coins in this in game merge academy on Monday 6th January in the afternoon, I do not appear to have received my coins please sort this out for me please.

Linda Seddon

  • @Chaoswomanuk 

    To ensure the privacy and security of your account and payment details, you can contact EA Help directly to initiate a case for the investigation of any issues related to your account.

    Here > I want to check my order status - Pogo

    Click on Chat With Us and follow the steps to open a case.

    Hope everything works out for you & Take Care

2 Replies

  • @Chaoswomanuk 

    To ensure the privacy and security of your account and payment details, you can contact EA Help directly to initiate a case for the investigation of any issues related to your account.

    Here > I want to check my order status - Pogo

    Click on Chat With Us and follow the steps to open a case.

    Hope everything works out for you & Take Care

  • I see this issue has been occurring a lot since last October but I do not see that there has been a solution to this problem.    I spent 100 gems to get 250 coins and they have not shown up.   

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.3,698 PostsLatest Activity: 15 minutes ago