Forum Discussion

hanzhodges1's avatar
5 years ago

How can I change my spend limit?

Hi

I have been trying to buy game packs for the Sims 4 whilst they are on offer but it won't let me because I have a spending limit. I have never seen this before and have no idea how to resolve it so that I can buy game packs and expansion packs. I have been onto my account settings and I don't have an EA Wallet set up or in a household, so I am just wondering if anyone is able to fix this for me? I ordered a pack bundle on 25/11/2020 and didn't have an issue then.

Thank you

Hannah 🙂

1 Reply

  • @hanzhodges1, I am a volunteer here and not an EA employee, and I don't play the Sims games. So I don't have an answer for you on this issue. But if you would like to talk to an EA adviser any time of day through online chat or phone call back, I will leave instructions here for you to try that option.

    1. Go to https://help.ea.com
    2. Click on "Contact Us" at top of page
    3. At the top of the next page where it says Select a game or service, Click where it says Change Game. When on the next page, enter Sims 4 in the search bar at the top. Of the Sims 4 games listed, select one of them by clicking on the game name. You can chose the generic Sims 4 item at the bottom of the list if the others do not apply.
    4. Select Platform (PC, Mac, etc)
    5. Select Topic (Manage my account)
    6. Select Issue (Manage payment details)
    7. Click on blue Select Contact option
    8. On the next page called Case Information, decide if you want a phone call back or online chat.
    9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
    10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
    11. If the estimated wait time is not reasonable to you, try again later.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,456 PostsLatest Activity: 4 minutes ago