How can I save my progress in Farm Merge?

i keep losing energy and crates. it has happened several times to me today. it's extremely frustrating. I may quit before long.

i don't think the update worked for everyone. i'm still having a problem. i just unlocked another piece of land, started using my energy and crates, and i got the error message that progress wasn't saved and my screen lit up blue. I went back to the home page and back into the game and everything I gained from unlocking the land is gone (except the land). this has happened a few times to me today.

I'm still having energy dissappearing. I was saving energy to clear a tree, I had 23. I left the game to play something else while I waited for it to get to 25, and I just went back and I have 8 energy. Please fix this! It's very frustrating. I'm sure I'm not the only one having this problem, If it continues, I'll just stop playing. I will not spend money on a game that doesn't work properly.

I just lost more than 200 energy. How do we get them back?

I opened a gold chest and got 270 energy. I started a tree chop for 40E and exited out of the game to play something else while I waited for the timer to count down. I came back to 7 energy, 

I also spent crystals to get a second key to open a chest, but it took my crystals, no key. 

The amount of energy it takes to complete rocks/trees/tool boxes versus how slow the energy regenerates, plus losing energy at random, means it's almost impossible to complete anything. 

Please fix this. 

To EA_Lanna

Sorry to say, this issue of losing Energy is continuing.  I was playing Farm Merge Valley earlier today and had purchased the piece of "premium" land by the market stand. I had spent 300 gems to purchase the "crystals" needed to get this. I ended up with 100  to 150 supply crates and a like amount of energy. I had to go out to the Pogo home screen for a few minutes, when I came back in to the game ALL of my supply crates and all but about 50 energy were gone. From what I see here in the pogo forums, this is a bug that many people have had issues with. I, like many others, would like to know if we will get these missing supply crates and energy back, once the bug is fixed?

Also, I followed the instructions you had linked to for this issue (how to find missing content). It was less than helpful. It simply led me into a never-ending loop of having to type the issue to a chat bot - sending me to a useless article on how to recover content in games that have nothing to do with Pogo - back having to type the issue again - and so on with no real help provided.

Thought this new game would become a favorite, but losing energy and items is making it less enticing quickly. In my 23+ years with pogo, this has to be one of the less than stellar launches.

I have spent over a hundred dollars on this game and twice now I have had almost 500 energy points to have it go to zero if I leave the game. This is so unfair. Please let me know how I can remedy this situation. I don't normally spend this much on a game and it seemed so fun. Now I feel so defeated.

(catwoman65424)

Hi ETrogonLo​,

ETrogonLo wrote:

I followed the instructions you had linked to for this issue (how to find missing content). It was less than helpful. It simply led me into a never-ending loop of having to type the issue to a chat bot - sending me to a useless article on how to recover content in games that have nothing to do with Pogo - back having to type the issue again - and so on with no real help provided.

It sounds like the chatbot that sets up a support case has been less than helpful. 😔So sorry about that. I'll pass on that feedback to the team that manages it.

The available help options to choose from on the EA Help site are limited, but in the absence of one that matches your exact issue, I'd recommend choosing these with the chatbot:

1. Scroll to the bottom of this guide and click 'Contact Us' to start the chatbot:
   1. Does this sound like your issue? 'Club Pogo membership' > Yes
   2. Is this the game you need help with? 'Pogo™' > Yes
   3. Could you please share your first name and last name? > First name, Last name
   4. Is this what you need help with?'Club Pogo membership' > Yes, that's it

Once you select those options, this page should load. Under 'Contact an advisor', select the option to 'Chat with us'.

When you reach an advisor, let them know what the actual issue is. They'll do their best to help you from there.

- EA_Lanna