how do I get help with pogo games. my tile hero stars have been going backward. ready to cancel my subscription since there is no easy way to report issues. still haven't found were to go. I will be cancelling if I don't get an answer on here soon
sandy12665_ Hello and thank you for being part of our Pogo Community since 1998 😀🎉
Sorry to hear you have repeatedly tried to get assistant with the Lucky Cat Bingo Paw Powerup. Another player had the same question a few months ago, please take a moment to view the answer here → Lucky Cat Bingo - Paw Power Ups | EA Forums
For missing items on any Pogo game, please follow the steps outlined in this post → Pogo: Missing Gems, Content and Power‑ups | EA Forums
Hope this helps and Take Care!
Hello and thanks for posting this question! The Pogo Player Support Page outlines three primary methods for obtaining assistance with Pogo.
How To Get Help:
Pogo Forums: Here you will find other players, Pogo Moderators and Pogo_Sconnie willing to assist with various questions.
EA Help: Need help with account, billing, refunds and reporting a variety of other issues? Visit the Pogo – Official EA Help support scroll down until you see the Contact Us button to open a case anytime you need help or select Formal Submittal.
EA/Pogo Forums: Here you will find other players and EA Community Managers that will assist with various questions and concerns. Please follow the steps outlined below by fellow player MomZu in the How to Report a Problem on Pogo - Complete Guide | EA Forums when reporting here in EA Pogo Forums.
Other Helpful Guides:
Pogo Articles → Getting the Help You Need on Pogo
Pogo Customer Service Guide: Where to Go & How to Get Help | EA Forums
"my tile hero stars have been going backward"
Could you elaborate further on stars moving backwards:
Kindly provide a screenshot of the negative stars along with the specific level you are playing in Tile Hero and details about your device.
If you'd prefer private assistance, you can also contact EA Help directly.
They never reply or address any problems so I think you may have a long wait
thank you so much!!! it is worth a try.
HowellhartbnR You are not alone - they do NOT make it easy to find the place where you can report problems!
Here are a couple of postings that might help point you the right direction.
New to the EA Forums? Start here! | EA Forums - 13230185
How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Based on what people write in these forums, even if you DO manage to get through and get a ticket #, you still may never get a satisfactory resolution. Hope that is not the case! Good Luck.
I have repeated over and over for months about lucky cat bingo power up (the paw one still not working works for a few min then goes back to black so i cant use it Now mahjong sanctuary feathers thatyou earn do not change stay the same..I HAVE BEENA POGO PLAYER SINCE1998
Can anyone tell me what customer support is for? Obviously they don`t exist for customers.
Community ManagerCommunity Manager
EA Staff (Retired)
