Forum Discussion

NancyEPost's avatar
NancyEPost
5 years ago
Solved

Jewel Academy won't register my win (3 times) can't move past it

I've won Jewel Academy Level 419 three times in the past 24 hours but even though it reads Magic Mode, it won't let me progress.  The game also continues to quit on my which is especially aggravating after I've spent gems to complete the win.

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @NancyEPost,  

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @NancyEPost When you see the game quite are you getting kicked back to the main page of Pogo or what is happening?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @NancyEPost,  

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

  • xeneri's avatar
    xeneri
    Seasoned Novice
    3 years ago

    Same! I have won level 419 twice now, complete with popup confirmation, but clicking advance to next level only brings me back to 419. I cannot advance to the next level. Please fix this 

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