Jungle Gin HD loading issue

@blondie109, There could be different causes why the game didn't load fully for you at the Jungle Gin HD game yesterday.

First, there were some initial problems with the new game after it was made available, mostly slow response time of the robot player. Perhaps the initial version of the game caused you some loading problem as well. Changes were made to the game last night. Try again to see if you are still having that problem.

Second, loading problems and failures can occur when the cache (memory) of one's browser is becoming full and cannot store new information. The browser reacts to this with slow game play or loading, failure to load, game freeze or kicking the player out of the game. The first thing to try if you haven't already is to clear the cache of your browser.

If you are not sure how to do that, click on the link below for a discussion about the importance of clearing one's browser cache regularly. It includes instructions on how to do it for the major browsers.

https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015

Third, if your computer or mobile phone used at Pogo has only 4GB of RAM memory that could be the problem. Jungle Gin HD (unlike the original Jungle Gin flash game) is an HTML5 game, which uses more memory. If you have 4GB of RAM memory, slow game play and loading or failures to load can occur. The system requirements for HTML5 games are a minimum of 8GB of RAM memory and the more recent versions of the Operating System used. If you use Windows like most of us, then Windows 10 is recommended.

If you are not sure how much RAM memory you have on your computer and if you use Windows, try these steps to find out how much RAM you have.

1. Press the Windows key on your keyboard, and type 'RAM'
2. Select View RAM Info
3. Check for a detail that says 'Installed RAM'

If you have 4GB of RAM memory, there is not much you can do except find another computer to use with 8GB RAM or more, or replace the 4GB RAM circuit card with an 8GB RAM card.

Fourth, if you are only having this loading issue with Jungle Gin HD and not other games, especially other HTML5 games, then there could be some other cause. Perhaps another experienced player or and EA community manager can offer more suggestions for you to try.

Ready to cancel POGO Tired of all the problems...waited & waited for Jungle to load not pass 28! Jewel Acadmy not pass 99! I play all over the US with friends Jungle GIN..very dissatisfied! Better when you can play it on classical not early access!!! Don't mess with what works or I am sure you will be seeing more cancelations,

Hey there, @shellyjames0102.

It sounds like you may be running out of memory when you load the game.

If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.

Arrenai 🐱

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Other games load. Just not jungle gin. It loads as high as 28 and no further.

@z4cipu06ch, Other players are having trouble fully loading the Jungle Gin game. Often it stops loading at 85%. Some are reporting that it stops at a lower percentage like you are. Possibly if you waited longer, it might stop at 85% but that doesn't really help you.

I have a question to ask because I am collecting information on this problem for the EA Pogo team to review. Then I have 2 recommendations for you.

My question is this... What browser are you using?

I have read that the Jungle Gin HD game stops loading at 85% for people who use Firefox, Chrome and Safari. I have not read a report yet where it failed to load fully for Edge, but then again maybe it is happening and no one is reporting it.  Also some people report that switching to Edge allows the game to fully load after the other browsers failed to load the game for them. 

Now for my recommendations.

1. Try using Microsoft Edge if you have Windows on your computer, or try to use a computer from someone who does to see if the game loads using Edge.

2. Try clearing the cache (memory) of your browser.

One of the common causes for failure of a game to load is due to the browser cache becoming full and being unable to store more information needed to run the game. When the browser's cache becomes full, symptoms may include slow game play or loading, failure to load, game freeze and being kicked out of a game. If you haven't cleared the cache of your browser before and don't know how, click on the link below for a discussion of the importance of doing this. It includes instructions on how to clear the cache of the major browsers (Edge, Chrome, Firefox and Safari).

https://answers.ea.com/t5/Pogo-Classic/Importance-of-clearing-your-browser-s-cache-at-Pogo/m-p/7896416#M187015

Finally, write back if you are able to load the game fully and tell us what you did that helped.

 I already cleared by memory and the game still freezes up.

Mine is stopping at 28% on Microsoft Edge.

Hey there, everyone.

If you're facing the issue where it's sticking at 28%, please give it about 50-60 seconds to try to load from there.

If it still sticks after 1-2 minutes, could you please add your Pogo Compatibility Tool information to the thread? It would help a lot.

Thanks!

Arrenai 🐱

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