Jungle Gin Lagging and Not Loading April 2026

Hello! Sorry to hear Jungle Gin is not loading for you properly, I understand how frustrating it can be when things don't function as they should.

Would you mind taking a moment to view the  Pogo Troubleshooting Guide to help resolve the issue? I double checked the game before replying and it is loading/playing on the website itself.

Our devices (phones, tablets, pc, laptops, internet routers) are constantly updating, and those updates are often rolled out in stages depending on the device model and region. Because of that, it’s a good idea to perform a few system checks and some basic cleanup to make sure our devices are ready when the update reaches you.

If you continue to experience an issue after completing the system checks, please reply to this posting with the following information. This will help the team pinpoint the issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

✅ How to report a problem on Pogo: How to Report a Problem on Pogo - Complete Guide

freedom94d​  "If anyone asked you for $5 to fix JG this sounds like a scam. Do NOT give your cc info to anyone! "

You are 100% correct and thank you for bringing this up!

What you’re describing are scammers operating outside the official Pogo / EA ecosystem. Players sometimes search online for help and may see ads or posts claiming things like “Call here for support” or “Email us to fix your account.” These are not authorized support channels.

Please do not contact individuals or services from unofficial or third‑party sites. The only safe and legitimate support options are the ones provided directly through Pogo and EA.

Avoid Scams! Stay Safe Online

• Staying Safe on Pogo: Protecting Yourself from Scams 
• Pogo Emails & Safety 
• Reporting Phishing Emails within Pogo Email 
• Pogo Customer Service Phone Number 

Official EA Pogo 

• Pogo on Facebook
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• How to Contact EA Help 
• Helpful Pogo Threads and Guides
• New to EA Fourms? Start Here! 

Just played another round of JG with a bot, it loaded immediately, no lags. Worked perfectly! Perhaps your antivirus is interferrng, I don't know. Another thing causing your problems could be too many processes and tasks running in your task manager eating up your memory. Don't ever delete anything in your task manager without googling and making sure they are not essential. I check my Task Manager each time my pc restarts. If it's working for me, I can't understand why it's not woring for everyone. Very puzzling. 

At what point does it simply become a scam site?  But participate in our customer satisfaction survey.  😂  How about reading the room and fixing the games, or shut it down altogether.  I've already unsubscribed, nothing left to be done. 

Now Gin isn't loading at all.  Isn't there some way to make this know to whoever is suposed to be running POGO, I assume the same people who are collecting huge amounts of money for it.

Either Jungle Gin won’t load or IF ain’t does, it lags so bad. Please fix! 

NOW the whole site is messing up and to think I just renewed my membership...WHAT A WASTE OF MONEY

NOT working for me at all!

What? How can they charge you to fix it? Never heard of anything like this.

I think the last time it took at least a month...maybe more before they fixed it. All they say is Solved...that's it.

It doesn't stop, every day something else is not working. We pay membership to play games, but don't really get to enjoy playing the games because they are always broken. We lose rating because the games don't work! NOT right, make the games work or give us our money back!  Tired of this BS