Jungle Gin

Question

Jungle Gin keeps freezing and gives opponent gin instead of the player that has gin first and also the knock botton does not work..Others have the same problem in Jungle Gin so it is not our computers or the browser we use&nbsp; how about start fixing your GAMES instead of telling us it is our computers or the browser we use I have CHROME it is up to date .. I have cleared my cache .Also we get 2 of the same cards like 2 ( 4 of clubs ) or the cards get hidden behind other cards so Gin doesn't count even though we get Gin.. Hope you people fix the problem soon as it is irretating and very annoying .

ea_illium · Answer

Hi&nbsp;@leop6241&nbsp;
&nbsp;
Can you try going through the following steps and let us know if you continue running into issues after?&nbsp;
&nbsp;

Restart&nbsp;your device and modem/router then try to load your game&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Clear&nbsp;your&nbsp;Cache/Cookies&nbsp;(&lt;-- link)&nbsp;&nbsp;&nbsp;
Check&nbsp;your&nbsp;Device&nbsp;(&lt;-- Link) for updates, Check for&nbsp;Browser&nbsp;(&lt;-- link) Updates&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Try with your Browsers&nbsp;Incognito/Private Mode (This may require you to manually sign in)&nbsp;&nbsp;
Try another Browser (Chrome, Edge, Safari)&nbsp;
Check&nbsp;your device&nbsp;meets&nbsp;the&nbsp;Requirements&nbsp;(&lt;-- click here) to play POGO games&nbsp;&nbsp;&nbsp;

If you continue to run into issues&nbsp;Please Let us Know:&nbsp;

Screenname:
Device Make/Model:
Which Web Browser (and Version) is being used:
Are you getting an Error Message? (If so what is it)

Cheers!&nbsp;&nbsp;&nbsp;

ea_illium · Answer

Hey&nbsp;@leop6241&nbsp;

Thanks for taking a moment to share the additional feedback, one of the reason we share troubleshooting steps to try is to help better understand the nature of your issue and what could be happening.&nbsp;

If you've had a moment to try those steps above, would it be possible to get the requested information?

Thanks!

leop6241 · Answer

Why can't you people in POGO understand when Members&nbsp; are having Problems in your GAMES that it is not our Computers or BROWSERS So what is the problem your technicians don't want to look into the problems so easier to blame us telling us it is our COMPUTERS ,ROUTERS OR BROWSERS. Not my fault JUNGLE GIN IS FREEZING AND GIVING 2 OF SAME CARDS LIKE 4 OF CLUBS OR CARDS GET HIDDEN BEHIND OTHER CARDS SO GIN DOESN¨T COUNT KEEP ON PLAYING UNTIL NO MORE CARDS UNLESS OPPENENT GETS GIN INSTEAD OF THE PERSON WHO SHOULD HAVE GIN FIRST. I HAVE LOST MANY GIN DUE TO THE JUNGLE GIN NOT WORKING CORRECTLY BECAUSE OF FREEZING NOW FIX THE GAME. OTHER GAMES FREEZE UP TOO. I have NO PROBLEMS IN OTHER GAME SITES I PLAY IN ONLY YOURS .

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Jungle Gin

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