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Hello and I apologize for the delayed response. To ensure privacy and security, the best step is to reach out to EA Help through their private support channels.
How to contact EA Help > [POGO] How to Contact EA Support | EA Forums - 12464874
Please take a moment to gather the transaction ID this can be found under the payment and wallet section, then select Order History. Having this information prepared will ensure the agent can find the item in question with exact detail! I believe the season passes are listed as Pogi Pass.
Hope everything works out for you and Take Care!