lucky cat bingo

I read the other posts and the advice doesn't work for me.  When I get a bingo, there sometimes is no tab to tap to get credit for the bingo.  Once in a while if I click where the bingo tab should be, it registers, but most of the time is doesn't.  Once in a while tapping other correct numbers on the bingo sheet seem to make the tab pop up so I can tap it.  I am losing more bingos than winning them.  Isn't Pogo or EA able to fix this problem?  It is discouraging and I end up quitting the game in frustration.