Forum Discussion

Rising Novice

3 years ago

Mahjong Garden Four Gentlemen Badge Pack

I tried to purchase the Four Gentlemen Collection Pack for Mahjong Garden (5 badges for 80 gems). When I tried to open the first badge to work on it, I got a message saying can't access at this time....

EA_Illium

EA Staff (Retired)

3 years ago

Hi @AstrixCG @Dc10Baby46 Can we try the following, and check if the collection pack is still missing?

Restart your device and modem/router then try to load your game
Clear your Cache/Cookies (<-- link)
Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
Try another Browser (Chrome, Edge, Safari)

If this issue continues I would recommend reaching out to our support to take a further look.

EA Help website - Live Support (Phone, Chat, Email)

Thanks!

owebb3

3 years ago

I have the same issue as a number of other members regarding my payment of 80 gems for the Gentlemen's Pack in Mafjong Garden when the system was in a disarray on March 31st. I followed all of your suggestions and nothing worked. Consequently, I want the 80 gems added back to my account.