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jjkeaton's avatar
4 years ago
Solved

Mahjong Sanctuary Locked up

Mahjong Sanctuary is stuck on level 8. When the birds show you how to use the power up that lets you choose from multiple tiles for the same move it locks up and won't let you finish the move. The hummingbird keeps showing you what to tap but it won't let you click it. It forces me to exit out of the game to clear it and I can't finish the level. I can't advance or replay previous levels so the game is no longer playable.

  • Hi @jjkeaton,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @jjkeaton,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

  • jjkeaton's avatar
    jjkeaton
    4 years ago
    @EA_Illium I tried 2 different computers, 2 different operating systems and 2 different browsers. Both had a clean cache, are fully updated and meet all requirements. One is a Chromebook and the other is Windows 10 Home with the Microsoft Edge browser. The game locks up in the same place on both.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @jjkeaton Thanks for providing the additional information, when we share issues with the team certain pieces of information help them target the issue, would you be able to provide a dxdiag (from the windows machine) or provide the device name/model of the chrome (as I don't believe they have system info reports), and if possible a clip of the issue and I can share this with the team. 

  • CaliGirlJD's avatar
    CaliGirlJD
    Rising Novice
    4 years ago

     Am having the same issue and none of your solutions worked on my iMac

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