Forum Discussion

5 years ago

Mahjong Sanctuary tiles won't load

Mahjong Sanctuary Background loads but tiles are blacked out. Been like this for over a week.

5 years ago

sorry, what i meant was the game and screen have a lot of BLACK spaces which do not go away, even after reloading the game many times. they cover most of the game area and prevent you from clicking on any buttons to continue the game.

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @autosforme.

In this case, the troubleshooting I posted should work for both black images in-game, as well as loading. Please give it a try and let me know how it goes for you.

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @autosforme and @hinderQnr. I'm just checking in. How did the troubleshooting go?

Arrenai 🐱

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- hinderQnr
  5 years ago
  I did not talk to anyone, I just tried the game the next day and the problem had been resolved. I am however, seeing parts of the screen blacked out in other games.
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, @hinderQnr.
    
    Just in case, I'd give the troubleshooting a try for those other games to see what may be going on. It may be older data causing graphical issues in the game itself. Please give it a try and let me know how it goes for you.
    
    Arrenai 🐱
    
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