Forum Discussion

hinderQnr

5 years ago

Mahjong Sanctuary tiles won't load

Mahjong Sanctuary Background loads but tiles are blacked out. Been like this for over a week.

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @autosforme and @hinderQnr. I'm just checking in. How did the troubleshooting go?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

hinderQnr

5 years ago

I did not talk to anyone, I just tried the game the next day and the problem had been resolved. I am however, seeing parts of the screen blacked out in other games.

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @hinderQnr.

Just in case, I'd give the troubleshooting a try for those other games to see what may be going on. It may be older data causing graphical issues in the game itself. Please give it a try and let me know how it goes for you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @hinderQnr. I'm just checking in again. Were you able to give the HTML5 troubleshooting a try, even in regards to the other games you're facing issues with?
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.