Mahjong

shari21568​ 

Hello and thanks for reaching out! I am sorry to hear Mahjong Sanctuary is freezing and throwing you out of Pogo completely, I can imagine how confusing that must be to happen 3x's suddenly. The good news is that I can confirm Mahjong Sanctuary is loading and playing successfully on the Pogo website today!

Generally, when a game freezes and kicks you completely out, this is actually a very common occurrence and a telltale sign that something is happening on the device side rather than the Pogo website itself. This can happen for a few reasons:

Common causes:

• The device or browser is running low on memory — especially if other tabs or programs are open at the same time.
• A brief drop in your internet connection causing the game session to time out.
• Bloated cache and cookies that need to be cleared out
• Browser extensions such as ad blockers or VPNs conflicting with the game
• An outdated browser or graphics drivers struggling to keep up
• The device overheating, which can cause programs to shut down unexpectedly

Before your next session try these simple steps:

• Close ALL other tabs and programs before opening Pogo
• Clear your cache and cookies
• Make sure your browser is fully up to date
• Disable any browser extensions temporarily
• Update your graphics drivers
• Restart your device completely and try again

Please take a moment to view these troubleshooting guides, they walk you through all the steps in detail:

• Pogo Troubleshooting Guide
• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones

Hope this gets you back into Mahjong Sanctuary smoothly and without interruption!

📋 Still Having Issues?

Contact EA Help directly anytime, for FREE private assistance → Pogo – Official EA Help support

Report A Problem here in EA Pogo Forums, reply back to this post with detailed information → How to Report a Problem on Pogo - Complete Guide