Matching Moments - Black Screen
I’ve been having the same problem with matching moments and solitaire home story. I’ve tried all the above and nothing has fixed it. It just goes to a black screen when I try to go into a level.
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EA_Lanna
Community Manager
Community ManagerHi mscats407,
I've moved your post into your own thread, as you describe a black screen issue which is a bit different from what the other thread was discussing.
abbycattx created a guide to help with screen issues that can crop up from time to time, and it has a section on Black Screens that may come in handy here. I'll share what it has to say:
⬛ Black Screen (but you still hear game sounds)
- What’s happening: The game is running, but your graphics card isn’t rendering the visuals.
- Why it happens: Driver conflicts or hardware acceleration issues.
- The fix: Turn off hardware acceleration or update your graphics driver.
Guide: Black Screen, Green Screen, Strange Screen: Pogo Graphics Guide - Windows Users
I've popped some help guides from Microsoft's support hub below that will walk you through how to carry out those two troubleshooting steps:
- How to Update Graphic Drivers - Microsoft Guide
- How to turn off Hardware Acceleration - Microsoft Guide
- EA_Lanna
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