Matching moments - Can't make a Move
i get into the game and everything is locked up. won't let me play
(CM: Edited to update thread title)
Forum Discussion
I am getting the same thing this has gone on for 2 weeks use to be able to play it with no issues
EA_LannaCommunity Manager
Could I double-check with you at what stage the loading issues crop up?
- Can you press play from the Matching Moments homepage
- Does it open a new page to get into the game?
- Does the game then fail to load at this stage?
- EA_Lanna
I get the game up but it will not allow me to make any moves.It is fustrating that this is happening.Since upgrades were made I have not been able to play this game
- EA_Lanna
I see...hmmm 🤔It might help to try a few quick troubleshooting steps and see if those solve it for you. If they don't, they will help rule out some potential causes so it's worth doing either way. I've popped them below, please give them a try:
- Check and approve any pending updates on your device and browser. For example, on PC and Chrome
- Closing other running programs and browser tabs can help by freeing up resources, like processing power and memory
- Clear your browser’s cache. Search "clear cache" in a search engine like Google to learn how to do it.
- Turn off any pop-up blockers on your browser.
Do let me know how you get on with those steps VivienDarlene_HI.
- EA_Lanna
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