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I have requested help with this issue several times and have attached the same picture but am getting no help. In the picture, please note that I only have two stars and cannot purchase anything. Also the arrow to move on is not highlighted so you cannot move on. I would really like to play the game please can somebody help?

CknottcccEb​ 

Hello and Welcome to EA Pogo Forums! I'm sorry to see by your picture you've run into a bit of trouble with the game not being able to proceed. Let's see if we can get this straightened out for you!

Thank you for providing the screenshot, from this I’m going to assume you are playing on an Apple device using either Chrome or Safari on possibly a tablet, so first I want to offer troubleshooting steps and then if the issue continues, direct you to EA Help for further assistance.

Recent Updates

There have been several recent updates that may be affecting game performance:

Apple released iPadOS 27 on September 14, 2026 with a follow-up patch (27.0.1) on September 28, 2026. Safari updates are included with iPadOS updates.

If you are using Chrome, Google released a major update (version 156) on October 20, 2026 with 247 security fixes. Keep in mind that on Apple devices, all browsers — including Chrome — run on Apple’s WebKit engine, so both your device updates and browser updates can affect how games perform.

Please make sure both your device and browser are fully updated:

iPadOS & Safari → Settings > General > Software Update

Chrome on iPad → App Store > tap your profile icon > scroll down to see pending updates > update Chrome from there

VPN: I also noticed a VPN is active in your screenshot. I would recommend turning off your VPN while playing Pogo, VPNs can sometimes interfere with game data syncing and may prevent your progress from saving properly.

Troubleshooting Guides

📱Pogo Game Loading: Troubleshooting Guide for Tablets and Phones | EA Forums

Pogo Troubleshooting Guide: 🍎 Apple Devices | EA Forums

Troubleshooting EA mobile games on iPad and iPhone

If you continue to have an issue after performing troubleshooting steps, please visit the Pogo – Official EA Help support page and scroll down to the Contact Us button to open a case or submit concerns through the Formal Submittal page. 

Take Care and I hope everything works out for you!