Forum Discussion
62 Replies
- mo3gm72 months agoNewcomer
Same here. I tried resetting 3x and it's still not loading. Just a black screen. Hope I don't lose my progress on the badge I'm working on.
- mels1004SV2 months agoNew Traveler
Same here. First it was frozen and now black screen???
- Jadarya2 months agoSeasoned Newcomer
Same - no way I'm going to get the badge this way
- gedd523oZ2 months agoRising Novice
Same problem. Played all afternoon and now all I get is a black screen, no matter what I do. Atleast it isn't just me.
- playerbradozzyDs2 months agoRising Newcomer
same for me too black screen wont load
- LittleOne8282 months agoRising Newcomer
Same... ugh...
- irene0060Tl2 months agoSeasoned Rookie
same here, matching moments will not load
- rose22bud2 months agoRising Traveler
Same here.
- EA_Lanna2 months ago
Community Manager
Hi folks,
Thanks for letting us know you're getting a black screen. Try refreshing the page, clearing the browser cache, or launching the game in another supported browser, and let us know how you get on.
If the black screen issues stick around after, please copy and paste this list from our 'How to Report a Problem on Pogo - Complete Guide' guide and add the answers in your own post:
- Pogo username:
- Device Type (PC. Laptop, Phone,Tablet) :
- OS version (Windows 10, Windows 11, or macOS):
- Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
- Current Browser Version Number:
- DxDiag File attached: (Yes/No):
- Error messages or Error Images:
- Screenshots showing what’s happening:
- What Troubleshooting steps you've already completed:
- EA_Lanna
- crazy3finger2 months agoSeasoned Newcomer
I was working on a badge in Magic Momentsi only needed 1 more win on the game an now i dont see the badge i was working on.....my badge was get 15 stars i had 14 an i just looked an dont see the badge i hope this gets fixed
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